FAQs

We’re in the Snowden Center at the corner of Snowden River Parkway and Oakland Mills Road — you can see us from Snowden River Parkway, but you’ll need to turn onto Oakland Mills Road and then into our complex to find us. Our full address is 6925 Oakland Mills Rd, Suite S, Columbia, MD 21045. Get directions and more info at thirtyhair.com/locations/location.

We’re open Tuesday through Thursday 9:30 am–9:00 pm, Friday 9:30 am–5:00 pm, and Saturday 9:00 am–5:00 pm. We’re closed Sunday and Monday. You can book online any time through our booking page, or give us a call at 410.381.7070.

Honestly, there are a ton of reasons! Most importantly, we wanted something unique, memorable, and easy to find online and on social media — a name we could truly make our own in the Columbia community. The fun bonus? People are always curious about it, which is a great ice breaker! Learn more about us at thirtyhair.com/about.

We’re a team-based Aveda salon, which means you’re never locked into one stylist; our whole team is trained to work together so you always get a great experience. Every stylist completes 800+ hours of in-house training before seeing their first solo client, and we’ve been recognized as a Best of Howard County winner. Read more about us at thirtyhair.com/about.

Yes! We exclusively use Aveda, a brand built on environmental responsibility. Aveda products are 100% vegan and cruelty-free, made with pure botanical ingredients, and manufactured using 100% wind-generated power with post-consumer recycled packaging. It’s one of the big reasons we chose them. Learn more at thirtyhair.com/aveda.

There is! We love meeting new faces, so we have a new guest welcome offer waiting for you. Head to thirtyhair.com/specials to download it and save on your first visit. We can’t wait to meet you!

You can request an appointment online anytime through our booking page, or give us a call at 410.381.7070. When you reach out, our desk team will ask a few questions to match you with the best stylist for your needs and schedule.

Our front desk team is trained to ask the right questions — about your hair, your personality, and your schedule — to find your best fit on the first try. And since we’re team-based, if that stylist isn’t quite right, we’ll happily redirect you on your next visit. We never hold you to one person! See our team at thirtyhair.com/about/our-team.

We do! Gift cards make a great gift for any occasion — birthdays, holidays, or just because. You can pick one up at thirtyhair.com/gift-cards.

Yes! We have a loyalty program that rewards you for coming back. Check out all the details at thirtyhair.com/specials/loyalty-program.

We love when our guests spread the word! Check out our Refer a Friend program at thirtyhair.com/refer-a-friend to see how you can be rewarded for sharing us with the people you love.

We’re always looking for talented hair professionals to join our team! Whether you’re a stylist, colorist, or front desk superstar, we’d love to hear from you. Check out our open positions and apply at thirtyhair.com/about/employment.

We’re genuinely a family here, and we pride ourselves on being collaborative and supportive. Our team-based model means everyone works together, not in competition, and we invest heavily in ongoing Aveda education so you’re always growing. See what we’re about at thirtyhair.com/about.

Every stylist at our salon completes an intensive 800+ hour in-house training program before working on their first solo client. We also invest in continuous Aveda education throughout each team member’s career — because learning never stops. Meet the team at thirtyhair.com/about/our-team.

We offer cuts for all hair types and lengths — from barbering cuts and short styles to medium and long cuts — plus blow dry and style services and special occasion styles. All services are listed at starting prices, and we’ll always talk through any adjustments before we begin. See the full menu at thirtyhair.com/services/cut-and-style.

We do! We offer dedicated curly cut services for guests with naturally curly or coily hair. Our stylists are trained to work with your curl pattern and texture to give you a cut that looks amazing whether it’s wet or dry. Learn more at thirtyhair.com/services/curly-cuts.

Absolutely — color is one of our most popular offerings! We offer a full range of color services using Aveda color, which is naturally derived and designed to deliver results without compromising the health of your hair. View all color services at thirtyhair.com/services/color.

Aveda demi-permanent color is a gentler, ammonia-free option that adds shine, tone, and dimension without the commitment of permanent color. It’s a great choice for blending grays, refreshing your shade, or just adding a little luminosity. Learn more at thirtyhair.com/aveda-demi-color.

Yes — we offer a range of texture treatments including smoothing and other services to help manage, enhance, or transform your natural texture. Details and pricing are at thirtyhair.com/services/texture.

We do! We offer VoMor® tape-in and hand-tied weft extensions — a great option if you’re looking to add length, volume, or thickness. A consultation is required before booking, so reach out at thirtyhair.com/services/extensions to get started.

We do! In addition to hair services, we offer waxing and makeup. See everything that’s available at thirtyhair.com/services/waxing-and-makeup.

Your happiness is everything to us. If you’re not satisfied with your service, please call us right away — we’ll do our best to get you back in with the same stylist or a different one to make it right. We guarantee our work within two weeks of your appointment when using the products your stylist recommended. We don’t offer refunds, but we’re fully committed to making your experience perfect. Reach us at thirtyhair.com/about/contact.

We accept product returns as store credit — no questions asked. We don’t offer cash refunds on products, but we want you to love what you’re using at home, so we’ll always help you find the right fit. Read more about our Aveda products here https://thirtyhair.com/aveda/.

Tips are never expected — they’re truly a thank-you for a job well done. We happily accept gratuities on credit cards and checks, and we can help distribute tips among the team members who worked with you. We can’t provide cash back on card or check payments, but our system handles it all smoothly. Our team always appreciates it! Meet them all at https://thirtyhair.com/about/our-team/.

To make sure every guest has a relaxing experience, we ask that children visit only when they’re receiving a service themselves. If unattended children come along, we may need to reschedule your appointment — we appreciate your understanding! Questions? Reach us at thirtyhair.com/about/contact.

Absolutely — and proudly so. We’re a certified Strands For Trans salon, which means we’re committed to providing gender-affirming haircut experiences in a safe, welcoming environment. We believe hair has no gender, and every guest deserves to feel comfortable, respected, and confident in our chair. Learn more about us at thirtyhair.com/about.

Yes! We offer free consultations before you book a service — it’s a great chance to talk through options, explore ideas, and get a sense of pricing before committing. And regardless, every service begins with a thorough consultation. If anything doesn’t feel right, please speak up — we want you fully comfortable before we start. Book a consultation at thirtyhair.com/services/hair-consultation.

It depends on your hair length, density, and the service you’re getting. Most haircut and style appointments run around 45 minutes, while color services typically take 90 minutes to two hours — sometimes longer for more complex work. We’ll always walk you through timing before we get started. Book online any time at our booking page, or give us a call at 410.381.7070.

We’ve been working with Aveda for years and truly believe in what they stand for — advanced education, high-performance botanically based products, and a genuine commitment to the environment. Their products actually do what they say they will, and we frequently have the pleasure of working with them for events at the Aveda store at Columbia Mall too. Read more at thirtyhair.com/aveda.

Yes! You can shop Aveda products directly through us at shop.aveda.com/salon/thirtyhair, or pick them up in the salon. Aveda also has a Plus Rewards program — learn about it at thirtyhair.com/aveda/aveda-plus-rewards.

Maryland summers can be brutal on hair — humidity, heat, and everything in between. We recommend using an Aveda smoothing or moisture-locking product to help control frizz, and always using a heat protectant before styling. Ask your stylist for a personalized recommendation at your next visit, or browse Aveda products at shop.aveda.com/salon/thirtyhair.

Community matters to us — a lot. We give back through local partnerships and charitable initiatives, and as a Strands For Trans salon we’re proud to create a welcoming space for everyone. Read more about what we’re doing at thirtyhair.com/about/community-and-giving.